ACCREDITATIONS & CUSTOMER SERVICE CHARTER
AVK UK’s objective in gaining ISO 9001 is to assure customer satisfactions. We do this by ensuring customer expectations are determined, exceeded and recorded for evaluation through all stages of customer experience.
AVK UK is committed to conducting its business operations in as environmentally responsible manner and recognises the need to continually improve its operations in order to reduce the effect on the environment.
The CLEEAR (CarbonLow Emissions Evaluation and Reduction) Standard from CarbonLow – approved by the Environment Agency as a Carbon Trust Standard equivalent – is awarded to companies that show they are following ISO14064-1 and the Greenhouse Gas Protocol to monitor and reduce carbon emissions. The AVK UK Group including AVK UK Ltd, Bryan Donkin Valves Ltd, AVK Manufacturing Ltd and Aqua-Gas Manufacturing Ltd have all achieved this standard.
Our Donkin product range is the first in the industry to be awarded the GIS Kitemark. The GIS Kitemark represents accreditation to the new UK standards for gas utilities, which were released in October 2006 and have superseded the Transco specifications. The Kitemark accreditation also applies to our AVK Underground Hydrants which have been Kitemarked since 2006.
Investors in People
Investors in people is awarded to AVK UK as it demonstrates ongoing training and development commitment to its workforce. This is achieved as AVK UK believes in training and investing into people who share and are committed to the AVK’s goals.
The UVDB on-line system is used by all the major UK Utility organisations for any type of purchase ranging from one-off purchases to contract and framework agreements, from simple goods and engineered products through to support services and major civil works, from purchases of several thousand to many millions of pounds in value. AVK are a fully registered supplier under categories including various type of valves, pipe fittings, actuators and other equipment.
Accredited with both ISO 9001 and ISO 14001.